STATIONERY TERMS & CONDITIONS


Ownership

All artwork and images are owned by Luxe Letterpress and we maintain full legal ownership of the artwork included within our printed stationery (whether complete or incomplete). Under no circumstances may Luxe Letterpress artwork be produced or repurposed within any print or digital media, resold or otherwise used for commercial gain. 

Luxe Letterpress reserves the right to use images of our stationery and products for marketing purposes. This includes use on social media and all advertising (print and online). 

Returns 

Due to the nature of our products, Luxe Letterpress cannot offer returns or exchanges of any kind in the event of customer dissatisfaction or order cancellation. We suggest booking a design consultation to visit our studio or ordering a sample pack, if you are unsure about paper choices and printing techniques, prior to placing your order. 

In the event that errors are discovered within the text, after the digital proof has been approved, Luxe Letterpress will revise the design without charge. However, the customer will be responsible for the re-printing of the printed material. Reprints required in less than 14 business days will incur a rush fee. 

Your approval in writing via email acts as final approval of the designs, exactly as they appear in the final digital proof. Changes requested beyond this point will incur reprinting fees. In no event will Luxe Letterpress be responsible for errors within text, printing techniques or paper selection that has been approved by the customer. Please take consideration to check the digital proof carefully!

Assembly

One of the ways we keep our prices reasonable is by providing our invitation suites unassembled. If you’d like us to assemble them, we’re more than happy to, however, this would incur a small fee. Luxe Letterpress can add all the final details; wax seals, postage stamps, ribbon ties, and belly bands. Let us know if this is something you’re interested in when placing your order.

Changes to Designs

Any additional changes after the allocated three rounds of amendments may incur additional design fees, quoted on a case by case basis at a rate of $55 per hour, billed in 1-hour increments.

Changes to Item Quantities

Please confirm final quantities before finalising your order. Luxe Letterpress does not refund requests for lower quantities than originally ordered. Should you wish to increase your item quantities, we will issue an invoice to account for this cost via email.

Printing | Colour Variations

We have done our best to display as accurately as possible the colours of the products shown on the Site. However, there may be some colour variations from what you have seen on screen to what the final product looks like and previous orders. This is due to the nature of printing and bulk-run printing system. There will be no refund, and no reprints at the expense of Luxe Letterpress.

Shipping & Delivery

Shipping is provided through Australia Post and charged at a flat rate fee. 

Urgent orders may be possible under certain circumstances. Please contact us if you require a rush order and we’ll do our best to accommodate. Fees apply. 

Luxe Letterpress is located in Sydney, and ships to customers worldwide. Tracking information is provided with every package. 

Although Luxe Letterpress always try to get the order to the client as soon as possible, Luxe Letterpress is not liable to any unforeseen delays or concerns with the order, as Luxe Letterpress has no control once the order is with the Postal Service.

International shipments are subject to duties and taxes determined by the country to which we are shipping, and will be assessed by your local customs bureau. Luxe Letterpress is unable to offer information regarding importation fees and strongly recommends you to inquire with your local customs bureau for information, prior to placing an order. These fees are the sole responsibility of the customer, and will not be represented in your ‘shopping cart’ upon placing your order. Local taxes applied to products on our website are unable to be refunded for international orders. 

HIRE TERMS & CONDITIONS


Payment & Confirmation

A 50% non-refundable deposit is required to secure the booking. Payments can be made via direct bank deposit or PayPal. In the event of a ‘Special Offer’, the full amount must be paid in full within the time frame, as stated by Luxe Letterpress. Your booking is confirmed once you have made the deposit for your hire. Your booking is subject to availability on your preferred dates, as notified to us by you and confirmed within your invoice. Any orders may be cancelled at the discretion of Luxe Letterpress. In the event of a cancellation by us, a full refund will be made to the client.

Hire Period

At the time of order, please advise of your hire period. If hired goods are retained for a longer period without prior consent from Luxe Letterpress, then the purchaser will be charged at the rate of 50% of the total hire price, per day after. 

Delivery

Delivery, set-up and pick-up for hire items will be arranged at an additional fee, which will be determined based on the location of delivery and time of delivery/pick-up. Luxe Letterpress cannot deliver goods further than 1.5 hours outside of the Sydney metro areas. We also do not post or ship hire pieces interstate or internationally, and do not offer dry-hire services.

Condition of Goods

Our hire collection is a combination of matching sets, as well as custom individual pieces. Some hire items will show some wear due to the nature of their purpose; being hired out to previous clients. However, we make sure each piece is maintained to a high level of condition. 

Breakages, Loss & Damages

Our collection consists of items which are custom designed and made both domestically and off-shore. Any breakages, loss or damage will be charged to the hirer at the full replacement cost, regardless of how minor/major the damage may be.

Breakages, loss or damage is the responsibility of the client who has signed the contract with Luxe Letterpress, not the venue in which the items are being used.

If it is found, whilst conducting an inspection of returned items, that the items originally hired have been replaced with alternate items, we reserve the right to charge the hirer a full replacement cost.

Liability

The contract is between Luxe Letterpress and the hirer and should not be used by any third party unless previously authorised by Luxe Letterpress. 

Luxe Letterpress accepts no responsibility for damage or injury caused to person(s) or products as a result of this hire arrangement and using any of our hire items and stationery pieces.

The hirer is responsible for the hired items from the time of delivery until picked up by Luxe Letterpress. Under no circumstances are items to be left at unattended premises.

All items remain the property of Luxe Letterpress. 

Any person signing documents provided by us for and on behalf of the hirer hereby covenants with the owner that he/she has the authority of the hirer to make this agreement on the hirer’s behalf and is empowered by the hirer to bind the hirer to this agreement.

Guarantee

In the event goods are returned damaged, broken or missing, the hirer will be charged for the full replacement cost. The hirer agrees to pay the replacement cost and acknowledges that he/she will only be charged if goods are returned damaged or in the event of lost goods.

PRIVACY POLICY


Your privacy is important to us and all the data you provide on our website is stored in encrypted form. When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, email address and phone number. When you provide us with your personal information to complete a transaction, verify your credit card, place an order or arrange for a delivery, we imply that you consent to our collecting it and using it for that specific reason only. Your personal information is not used for any other purpose and is not shared with any other outside third party except to the extent necessary to complete that purchase.

Our online store is hosted by Woocommerce who provide us with a WordPress based online e-commerce platform that allows us to sell our products and services to you.  To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you choose a direct payment gateway to complete your purchase, It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.  All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If you would like to access, correct, amend or delete any personal information we have about you, or simply want more information you can contact us at info@luxeletterpress.com.au.